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FREQUENTLY ASKED QUESITONS
Serving individuals, families, the uninsured & underinsured
Serving individuals, families, the uninsured & underinsured
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Who is Universal Solutions?
Universal Solutions came together to serve patients who have been wronged by the
healthcare system. When patients are left with denied medical claims, excuses by their
insurance companies, over charging & fraudulent billing by doctors & facilities, it is Universal
Solutions that comes to their rescue.
What is a Patient Medical Billing Advocate?
A medical billing advocate is a dedicated liaison between you, your healthcare providers, such
as doctors, dentists & hospitals, and your insurance company. Your advocate makes sure all
of your medical bills and claims are processed correctly and that you are never overcharged.
How can Universal Solutions help me?
Through our advanced technologies and extensive hands on experience, Universal Solutions
assists patients in reducing out of pocket expenses, negotiate better rates with doctors and
facilities, appeal and resolve denied claims, fight against overcharging and fraudulent billing
and ultimately put money back in the pockets of patients
How often can I call?
Our members have access to their advocate 7 days a week, 24 hours a day through our toll
free telephone number, online via e mail or our live help desk. Members may call with
questions, problems, inquiries or even from a provider or facility location if they aren’t
receiving the answers they are satisfied with. Each member of the household has a
membership card with their member # and all contact information for us.
Is my information safe?
Absolutely! We follow federally mandated HIPAA regulations. In addition, we abide by all state,
regional and federal privacy laws as it pertains to your personal information and never sell,
reuse or “loan” information to outside parties for marketing purposes.
Can you help me with my Insurance Plan?
Yes! We often times help individuals design and streamline their health insurance coverage.
Whether you are uninsured, seeking a prescription plan, a senior inquiring about
supplemental coverage or looking for maternity coverage, Universal Solutions is there every
step of the way to make sure you receive the most comprehensive coverage at the most
affordable rate.
Can I use your prescription, vision, dental and lab benefit card without signing up
for your service?
Unfortunately no. Only active members get this enormous additional benefit. Register today &
receive instant access.
I have questions about an upcoming procedure, can you help me with that?
Absolutely! Call us before you schedule that procedure or surgery and make sure there will be
no hidden charges or items that won’t be covered by your insurance company and that you
receive the care you were promised. We can also negotiate your out of pocket costs down
BEFORE you have the procedure or surgery done.
I have a lot of past due medical bills that I am not sure I owe, can you provide
assistance with these?
Yes. We have assisted in the resolution of medical bills as old as 6 years and have had many
successes in removing medical collections from patients credit reports.
I am confused about Medicare. What should I do?
Call us. Our advocates have an average of 6 years of hands on experience dealing with many
concerns. You can also get answers to questions about what benefits a patient can expect to
get from Medicare part A, B and D and how to utilize those benefits to their maximum.
My doctor speaks to me in a language I don't understand. Can you help explain what
he means?
Yes. Universal Solutions will not only decipher the hidden meanings behind those statements
but will educate you on what it means and how to identify problem areas for future visits. We
put things in easy to understand concepts and terms that anyone can understand and use to
their advantage.
How much does your service cost?
$39.95 per month with no contract! There are no additional costs or hidden fees!
When can I start using my benefits?
Once you've paid for the initial enrollment of $39.95, you can call us immediately. You will be
given a temporary membership # and entered into the system and can access your benefits
immediately.
Where is Universal Solutions Located?
Universal Solutions is located in Las Vegas, Nevada
Are Universal Solutions services available nationwide?
Yes, Universal Solutions currently serves members in 47 states but can provide services in all
50 states.
Universal Solutions came together to serve patients who have been wronged by the
healthcare system. When patients are left with denied medical claims, excuses by their
insurance companies, over charging & fraudulent billing by doctors & facilities, it is Universal
Solutions that comes to their rescue.
What is a Patient Medical Billing Advocate?
A medical billing advocate is a dedicated liaison between you, your healthcare providers, such
as doctors, dentists & hospitals, and your insurance company. Your advocate makes sure all
of your medical bills and claims are processed correctly and that you are never overcharged.
How can Universal Solutions help me?
Through our advanced technologies and extensive hands on experience, Universal Solutions
assists patients in reducing out of pocket expenses, negotiate better rates with doctors and
facilities, appeal and resolve denied claims, fight against overcharging and fraudulent billing
and ultimately put money back in the pockets of patients
How often can I call?
Our members have access to their advocate 7 days a week, 24 hours a day through our toll
free telephone number, online via e mail or our live help desk. Members may call with
questions, problems, inquiries or even from a provider or facility location if they aren’t
receiving the answers they are satisfied with. Each member of the household has a
membership card with their member # and all contact information for us.
Is my information safe?
Absolutely! We follow federally mandated HIPAA regulations. In addition, we abide by all state,
regional and federal privacy laws as it pertains to your personal information and never sell,
reuse or “loan” information to outside parties for marketing purposes.
Can you help me with my Insurance Plan?
Yes! We often times help individuals design and streamline their health insurance coverage.
Whether you are uninsured, seeking a prescription plan, a senior inquiring about
supplemental coverage or looking for maternity coverage, Universal Solutions is there every
step of the way to make sure you receive the most comprehensive coverage at the most
affordable rate.
Can I use your prescription, vision, dental and lab benefit card without signing up
for your service?
Unfortunately no. Only active members get this enormous additional benefit. Register today &
receive instant access.
I have questions about an upcoming procedure, can you help me with that?
Absolutely! Call us before you schedule that procedure or surgery and make sure there will be
no hidden charges or items that won’t be covered by your insurance company and that you
receive the care you were promised. We can also negotiate your out of pocket costs down
BEFORE you have the procedure or surgery done.
I have a lot of past due medical bills that I am not sure I owe, can you provide
assistance with these?
Yes. We have assisted in the resolution of medical bills as old as 6 years and have had many
successes in removing medical collections from patients credit reports.
I am confused about Medicare. What should I do?
Call us. Our advocates have an average of 6 years of hands on experience dealing with many
concerns. You can also get answers to questions about what benefits a patient can expect to
get from Medicare part A, B and D and how to utilize those benefits to their maximum.
My doctor speaks to me in a language I don't understand. Can you help explain what
he means?
Yes. Universal Solutions will not only decipher the hidden meanings behind those statements
but will educate you on what it means and how to identify problem areas for future visits. We
put things in easy to understand concepts and terms that anyone can understand and use to
their advantage.
How much does your service cost?
$39.95 per month with no contract! There are no additional costs or hidden fees!
When can I start using my benefits?
Once you've paid for the initial enrollment of $39.95, you can call us immediately. You will be
given a temporary membership # and entered into the system and can access your benefits
immediately.
Where is Universal Solutions Located?
Universal Solutions is located in Las Vegas, Nevada
Are Universal Solutions services available nationwide?
Yes, Universal Solutions currently serves members in 47 states but can provide services in all
50 states.
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